30-Day Return & Exchange Policy

We offer a 30-day return & exchange policy to our jewelry. If you are unsatisfied with your purchase from xglobalbuyer.com, you can contact us to make a return/an exchange within 30-day from after receiving.

Return & Exchange Conditions

1.It will not be accepted if the item(s) is returned without authorization.

2.The time period of return/exchange must not exceed 30-day and it starts from the delivery date.

3.Item(s) must be returned in its original condition when returning.

4.Customer must offer customer service the tracking# when return is shipped, or it will not be processed.

5.Any promotional gift(s) must be included in the package when returning. Otherwise, the original price of the gift(s) will be deducted from the refund.

Please Note:

1.All the returns will be processed within 3-5 business days after delivery, and the original shipping cost will be deducted from the refund when applying for a refund. A 20% re-stocking fee will be charged when returning 3 or 3 more items from the same order.

2.If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the shipping company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

Refunds

Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.

After we receive your returned goods, we will refund you within 7 working days.

Return Instruction on Regular Jewelry

1.Please submit a return request to our service E-mail: [email protected], and clear pictures that can show the jewelry still in its original must be attached in the E-mail.

2.Jewelry is in good condition confirmed by customer service.

3.Return instruction has been sent to customer’s E-mail.

4.Product(s) returned to Kaffany with the shipping details.

5.Refund issued after checking the product(s) is sill good quality.

Exchange Instruction on Regular Jewelry

1.Please submit an exchange request to our service E-mail:[email protected], and the new item information (SKU#, Size, etc.) must be included in E-mail.

2.Jewelry is qualified for an exchange, and new item(s) info confirmed.

3.Exchange instruction has been sent to customer’s E-mail.

4.Product(s) returned to Kaffany with the shipping details.

5.Return received, and replacement order will be shipped as soon as possible.

Exchange Instruction on Personalized Jewelry

Personalized jewelry is custom-made by customer's personal preference, and then customer does not need to return it when applying for exchange in order to shorten processing time.

1.Please submit an exchange request via service E-mail at [email protected]

2.Jewelry is qualified to return for an exchange.

3.Customer's received item(s) will be considered as store credit when exchanging, and it equals the 60% of the original item amount that customer paid.

4.New item(s) info is provided by customer.

5.All the exchange info is confirmed with customer, and replacement order will be shipped out as soon as possible.